Help Center

Frequently Asked Questions — FashionHunte

Below are the most common questions our customers ask. If you need more help, feel free to contact us anytime.

1. How long does shipping take?

Our standard delivery time is 7–12 business days, depending on your location.
Express shipping (if available) takes 4–7 business days.

2. How long does order processing take?

All orders are processed within 1–3 business days.
Orders placed on weekends or holidays are processed the next business day.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS.
Tracking updates may take 24–48 hours to appear.

4. Do you ship internationally?

Yes! We ship to most countries worldwide.
Shipping fees and delivery times may vary based on your location.

5. What if I received the wrong or damaged item?

If your item arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing items

Please contact us within 48 hours with photos/videos, and we will replace or refund your order.

6. What is your return policy?

You can request a return within 7 days of receiving your item.
Returned items must be:

  • Unused

  • Unworn

  • With all original tags and packaging

Some items like lingerie, swimwear, and sale items cannot be returned.

7. Do you offer exchanges?

Yes! We offer size or color exchanges for eligible products.
If the size/color is not available, we will issue a refund.

8. Do you offer order cancellation?

Orders can be cancelled within 12 hours of placing the order.
After the order is processed or shipped, cancellation is no longer possible.

9. What payment methods do you accept?

We accept:

  • Credit & Debit Cards

  • Visa / Mastercard

  • PayPal (if enabled)

  • Shop Pay / Apple Pay / Google Pay (depending on region)

10. Do I need an account to place an order?

No. You can checkout as a guest.
However, creating an account makes it easier to track and manage your orders.

11. What if my package is delayed?

Delays may happen due to:

  • Courier issues

  • Customs

  • Holidays

  • Weather conditions

If your package is delayed beyond the expected time, contact us—our support team will assist you.

12. Can I change my address after placing an order?

If the order has not been processed, we can update your address.
Once shipped, we cannot make any changes.

13. Will I be charged customs or taxes?

International orders may be subject to customs fees depending on your country.
These charges are the customer’s responsibility.

14. My tracking number isn't updating. What should I do?

Tracking sometimes updates slowly, especially during busy seasons.
Allow 24–72 hours. If still not updating, contact us.